
Sometimes the universe conspires to bring together a multiplicity of situations, each of which would be a minor problem on it’s own, but when combined create potential for deadly mayhem. Last night I experienced that perfect storm, and it could end badly. Here’s a list of the things that could go wrong, and did: He didn’t call on a 9-1-1 line, and he didn’t speak English. Once a translator was on the line, he didn’t mention the single most important fact of the situation, or the translator failed to properly understand the emergency. He started off asking to speak to a particular officer, but mangled the name so badly that I had no clue who he was referring to, and wasted precious time trying to figure out who he might have meant. After much too much time was wasted on what would turn out to be unimportant details, he got around to explaining the problem. I about fell out of my chair once I understood what he was trying to convey. I was yelling for an ambulance to start, getting deputies responding code 3, and basically cursing him and the translator (to myself, never out loud) for beating around the bush when speed was of the essence.
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I think his name was Murphy
September 27, 2014
Jim Reeves 9-1-1, commentary, Personal 9-1-1, dispatcher stories, murphy's law 3 Comments
Sometimes the universe conspires to bring together a multiplicity of situations, each of which would be a minor problem on it’s own, but when combined create potential for deadly mayhem. Last night I experienced that perfect storm, and it could end badly. Here’s a list of the things that could go wrong, and did: He didn’t call on a 9-1-1 line, and he didn’t speak English. Once a translator was on the line, he didn’t mention the single most important fact of the situation, or the translator failed to properly understand the emergency. He started off asking to speak to a particular officer, but mangled the name so badly that I had no clue who he was referring to, and wasted precious time trying to figure out who he might have meant. After much too much time was wasted on what would turn out to be unimportant details, he got around to explaining the problem. I about fell out of my chair once I understood what he was trying to convey. I was yelling for an ambulance to start, getting deputies responding code 3, and basically cursing him and the translator (to myself, never out loud) for beating around the bush when speed was of the essence.
More
Like this: