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7/29/2013 TCSO Dispatch

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Call 9-1-1 First!

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picard-facepalmIt happened again!  Someone called someone else who called someone else, who called 9-1-1!  SMH

An armed robber walked up to a food stand, brandished a firearm, and demanded cash.  The clerk didn’t understand English, and the bad guy ran off.  Rather than call 9-1-1, she called her boss, who called someone else, who called the police!

While all this was going on, an armed suspect was making his get-away, and since nobody bothered to tell anyone the description of the robber, we have no way to spot him while units are enroute.

RULE #1 – Call 9-1-1 first!  It doesn’t matter what language you speak, we can get a translator on the line quicker than you can call someone else, tell them what happened, and then have them call.

Another Hayward City Hall fountain

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Fans of Stargate Atlantis will find the design of this fountain a bit ominous! “Hallowed be the Or’i”

Want to piss off a dispatcher? Act like you’re the only unit on the radio!

3 Comments

05162013

We have procedures officers in the field are supposed to follow on the radio.  They are designed to allow the quickest, most efficient transfer of information possible.  It really gums up the works, and creates needless stress, when radio traffic is not conducted according to those procedures.

Last night, the 4th of July, was one of those nights that will have me cursing the name of a particular unit for a long time.  Those in the know will probably figure out who I mean just from their own knowledge of the departments and personel involved, but I’m not going to name names (or unit numbers!) (even though my “about” blurb says the guilty will be hung out to dry!  It is my job, so I have to be minimally diplomatic in this rant.  I may still hear about it from upper echelons).  I’m going to hope it’s simply a training issue, and not a case of “I’m the most important thing on this radio channel, and you better be able to handle what ever I do regardless of how many other things are going on!”.

How can any unit in the field not realize that there are 20-25 units on the same radio channel, it’s a national holiday, it’s hot as hell, and their dispatch center is a small room in the basement of the jail building?  Are you not listening?  You just key up and start talking?  Really?

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