(SPOILER ALERT! If you haven’t seen this movie, and you want to be surprised, you may not want to read any further.)
(Oh, what the hell. Read it anyway. If you can’t enjoy a movie even though you know a bit about it, then you really don’t belong in a movie theater to begin with. Their business model is predicated on repeat viewings.)
The first thing you should know about the portrayal of 9-1-1 dispatchers in this movie is that it’s exactly spot on. The movie makers could not have gotten it better if they were 9-1-1 dispatchers themselves, and writing a movie to show precisely what happens in the dispatch center. From the spacious dispatch floor, the modern, well laid out and controlled computer equipment, to the big screen televisions and the comfortable “quiet room”, nobody should doubt how well 9-1-1 dispatchers have it at work.
The most important thing to remember, however, is this: If you piss off, or otherwise get a dispatcher wound up, we will hunt you down. What ‘Jordan’ (Halle Berry) does to the protagonist (i.e. – the bad guy, AKA the perp, politely – the ‘suspect’) is nothing compared to what a *REAL* 9-1-1 dispatcher will do to you!