I don’t often order people around on 9-1-1 calls.  It’s not my place to tell them what to do, or how to behave.  My job is simply to gather information, and dispatch the appropriate equipment and people to deal with their emergency.  This morning a 9-1-1 call came in that tossed all my training right out the window.  I had to use my “cop voice”, and order someone (and it took several times) to do something.  I really don’t recall the last time I’ve done that.

This morning’s call, however, had me in full “get your ass back home right now!” mode.