Should 9-1-1 operators kiss your ass, or save it?

IMG_2363Recent news coverage of the escape of three women from a decade long imprisonment, after their kidnappings as teens, has many people commenting on a perceived lack of empathy or concern for the victims on the part of the 9-1-1 operators in Cleveland, Ohio.  Most of the criticism is unwarranted.

Amanda Berry, the woman who escaped from the house, can be heard calling 9-1-1, here. The call by the man who assisted her, Charles Ramsey, can be heard here.  Go listen, then come back and let me give you my take on the calls.

Ok, back?  Before we begin, a reminder:  I’m a 9-1-1 dispatcher.  I’ve been employed in this position by a county Sheriff’s Department in Central California since July of 1994.  Which county is not germain, as this commentary is my personal opinion, and does not necessarily reflect the opinions of that agency.

That said, now it’s time to decide – should the 9-1-1 operator kiss your ass, or save it?

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