9-1-1: “Just the facts, Sir.”

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Should 9-1-1 operators kiss your ass, or save it?

IMG_2363Recent news coverage of the escape of three women from a decade long imprisonment, after their kidnappings as teens, has many people commenting on a perceived lack of empathy or concern for the victims on the part of the 9-1-1 operators in Cleveland, Ohio.  Most of the criticism is unwarranted.

Amanda Berry, the woman who escaped from the house, can be heard calling 9-1-1, here. The call by the man who assisted her, Charles Ramsey, can be heard here.  Go listen, then come back and let me give you my take on the calls.

Ok, back?  Before we begin, a reminder:  I’m a 9-1-1 dispatcher.  I’ve been employed in this position by a county Sheriff’s Department in Central California since July of 1994.  Which county is not germain, as this commentary is my personal opinion, and does not necessarily reflect the opinions of that agency.

That said, now it’s time to decide – should the 9-1-1 operator kiss your ass, or save it?

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It has occurred to me…

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It’s a shame there aren’t more (any) out gay deputies at my department. During a quiet spell tonight, I was thinking about the dispatch tradition I’ve been unable to uphold in my 18 years here.
In all those years, I’m pretty sure I’m the only (single) dispatcher that has not had some kind of gossip-worthy relationship with a deputy or officer.
I’m a bit bummed by that.
Oh well, guess it’s just not meant to be.

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Really, who could resist this face?

 

Another Night In Paradise – more or less

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At work, July 8, 2010.

In the basement dispatch center, telling them where to go.  What’s YOUR emergency?

Channel 3 Is Now Closed

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Normally, it’s just that…  “Visalia One to all units and stations, Channel Three is closed”.  Sometimes we get to play a little bit.  All unauthorized and unapproved.  But fun, anyway!

Call 9-1-1, FIRST!

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It happened again last night.  Someone called for help.  The only problem was, they didn’t call 9-1-1!  They called family.  In another state.  Halfway across the country!  THAT person called 9-1-1.  The trouble with that?  9-1-1 here isn’t the same 9-1-1 there.  (It’s not one big room of dispatchers.  I can’t stand up and yell “Yo! Boston! Line 3!”) Precious time is ticking away, and the person who needs help is endangering themselves by calling the wrong place.  The first person you think of when you need help can’t do much from 2,000 miles away!

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New Chairs!

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After much too long, we now have some new chairs in dispatch!  Designed for a dispatch center, where furniture must be able to stand up to heavy use 24/7/365, these new chairs are a welcome addition.  Our old chairs, although promoted as heavy duty, just were not up to the task.  We had bought them locally, from a business supply company, but only companies that understand dispatch centers are really able to design equipment that can handle the demands we place on things.  These chairs look like they’ll stand up well, and are very comfortable.  The old chairs were literally a pain in my…  hips.   Thank you Tulare County!

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