Our center is not as roomy or well lit (too many of my co-workers want to work in the dark!), but this video gives a great overview of most modern 9-1-1 centers. We don’t have to do the medical pre-arrival aspect in our center, that’s handled by the Tulare County Consolidated Ambulance Dispatch staff, and the Tulare County Fire Department has their own dispatch center, but everything else is pretty spot-on. Whatever the type of call, we deal with it first, directing it to TCCAD or TCFD if required, or taking information and dispatching Tulare County Sheriff Deputies, or police officers from Farmersville, Exeter, Woodlake, and Lindsay Police Departments. Prince George’s County, Maryland, has a state-of-the-art 9-1-1 center, and is an example to which other centers can aspire. Every type of incident here, except the medical instructions, is something I’ve dealt with in the past, and just when you think you’ve heard it all, the Universe will toss something at you, as if to say “oh, no you haven’t!”.