Our center is not as roomy or well lit (too many of my co-workers want to work in the dark!), but this video gives a great overview of most modern 9-1-1 centers. We don’t have to do the medical pre-arrival aspect in our center, that’s handled by the Tulare County Consolidated Ambulance Dispatch staff, and the Tulare County Fire Department has their own dispatch center, but everything else is pretty spot-on. Whatever the type of call, we deal with it first, directing it to TCCAD or TCFD if required, or taking information and dispatching Tulare County Sheriff Deputies, or police officers from Farmersville, Exeter, Woodlake, and Lindsay Police Departments. Prince George’s County, Maryland, has a state-of-the-art 9-1-1 center, and is an example to which other centers can aspire. Every type of incident here, except the medical instructions, is something I’ve dealt with in the past, and just when you think you’ve heard it all, the Universe will toss something at you, as if to say “oh, no you haven’t!”.
Checking the stats for the site is part of the fun of having one’s own blog. Recently, something in the mystical world of Internet algorithms had conspired to make search engines put a particular picture from my site, and hence it’s related blog post, near the top of the returns when the term “vacation” was entered. That drove a lot of hits here, and my counters were getting a bit of a workout.
And so it ends… another vacation in the history file.
By Chief Thomas Wagoner
A time warp is the only explanation…
May 22, 2012
Jim Reeves 9-1-1, commentary, Personal barricaded suspect, computer failure, crazy, dispatcher stories, homicide, time warp Leave a comment
It started off quietly enough. A nice staffing level, not much going on, things running fairly smoothly. A nice, calm, reasonable Monday at 9-1-1. The officers and deputies were all out getting into their routines, as Mondays are generally the beginnings of work weeks for them. Some subpoenas to be served, maybe a warrant or two, and informants to be talked to, in order to glean intel over events that occurred on the weekend. We were settling in there in dispatch, looking forward to sedate work shift. We should have known better. Just when you think it’s all good…
“WHO SHOT YOUR MOTHER??”
That’s the phrase that led our descent into chaos, nearly shouted by the Duty Officer, on a 9-1-1 call…
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